What it’s like to work with me

“[Sarah] had an excellent quarter. Call Summaries v2 stands out, both for the prompt work and for everything [she] put in place to support it: the eval workflow, the changelog, the prompt crits, and a handoff doc that makes it easier for others to carry the work forward.

…When the eval results didn’t show a clear improvement, [she] decided against shipping it. That’s good judgment, and I’d like the team to learn from how [she] approached it.

The plugins, fluency surveys, and Office Hours system also deserve credit. [She’s] put thought into making each of them something other people can use and maintain.”

“Sarah was a key figure in getting Call Summaries launched and played an integral role in helping the team move from early concepts to a product that engineering could confidently build and ship.

…One of Sarah’s biggest strengths was the speed and thoroughness of her content design work. Because the designs and iterations were available early, we were able to start gauging feasibility and ideating with Applied Science much earlier in the process.

…She consistently looked beyond the happy path and identified everything from design issues and engineering bugs to PII, sensitive information, and other nuanced edge cases. …Rather than simply handing off designs, she helped engineers understand the intent behind the experience and where we needed to pay particular attention.”

“I really enjoyed working with Sarah on call summaries. Throughout the project, she was thoughtful and detail-oriented in making sure the summaries were high quality and met the right requirements.

…Sarah also really stepped up during the final week before launch. She took ownership of rerunning evals while I was out of office, which helped us move quickly through the remaining issues and contributed to a smooth launch.”

“…As our Senior UX Content Designer at BrainPOP, [Sarah] reshaped how we design with words. Her strategic approach to UX content design improved countless opportunities for conversion, feature adoption, and user task completion.

A model leader for cross-functional collaboration, Sarah leveled up UX writing skills across Product Design, Marketing, and Learning Design…Whether the challenge was onboarding teachers, keeping kids motivated, or helping admins decipher performance data, Sarah guided our users to success through her craft.

Any organization hoping to improve user confidence with their products would benefit from Sarah’s unparalleled ability to grow high-quality UX content design as a team practice.”

“[Sarah] has become a powerful, multi-faceted UX generalist skilled at building community and systems while also getting the work done.

…some of Sarah’s big accomplishments include: founding and leading a productive cross-functional writing group that developed standards and workflows to improve the writing process; pioneering a content QA process in collaboration with this group; doing the hard work to establish and get buy-in for a naming protocol that prioritized usability and protected the BrainPOP brand; and leading a first-of-its-kind lab school partnership to get continuous insights for BrainPOP’s new science product.

Sarah is a born leader, who influences through her example, her warmth, and her clarity. We should all be so lucky to work with someone like Sarah.”

“As both a teammate and UX professional, Sarah leads with empathy…[S]he has always been welcoming and available to give feedback, support, and advice, both on specific projects and personal professional development.

A natural leader, Sarah clearly throws herself into everything she works on and is eager to contribute her strong UXW and UXR skills to improve products across the organization. She has a knack for relating to the user, promoting an evidence-first approach, knowing the right questions to ask, advocating for precision in her work, and communicating clearly and effectively. It has been both a pleasure and an inspiration working with Sarah, and I genuinely hope to have the opportunity to do so again!”